Effective Date: September 11, 2026
Welcome to QueueBird ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the QueueBird mobile application (the "App").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide to us when you register for an account or interact with the App. This includes:
- Account Information: Name, email address, and profile picture (especially if utilizing Google Sign-In or manual registration).
- Authentication Data: We utilize third-party authentication services (such as Google Sign-In) to verify your identity.
B. Device and Usage Information
When you use the App, we automatically collect certain information about your device and your usage of the App, including:
- Log Data and Analytics: We use Firebase Analytics and Firebase Crashlytics to collect data on how the app is accessed and used. This may include your device's Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.
- Crash Reports: If the app crashes, diagnostic information is collected to help us identify and fix bugs (via Firebase Crashlytics).
C. Device Permissions and Features
To provide specific functionalities, the App may request access to certain features on your device:
- Camera Access: We require camera access to allow you to scan QR codes and/or capture images for your profile. Images are only processed for these explicit purposes.
- Biometric Authentication (FaceID/Fingerprint): We request access to your device’s local biometric hardware to provide a secure and convenient login experience. Note: Biometric data is stored securely on your local device and is never transmitted to our servers or stored by us.
- Push Notifications: We may request to send you push notifications regarding your account or updates. You can opt out of these notifications at any time in your device’s settings.
2. How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, operate, and maintain the App.
- Improve, personalize, and expand the App's features and user experience.
- Understand and analyze how you use the App (via Firebase Analytics).
- Communicate with you, including sending updates, security alerts, and push notifications.
- Monitor and analyze usage and trends to improve app stability and performance (via Firebase Crashlytics).
- Facilitate account creation and authentication.
3. Third-Party Services
The App uses third-party services that may collect information used to identify you. These services have their own Privacy Policies addressing how they use such information:
4. Data Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
5. Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
7. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
- Email: queuebirdapp@gmail.com
- Website: www.queuebird.app